First the pager, then the flip phone, and now the smartphone. Technology certainly helps us work and communicate more efficiently. However, as our email inboxes and full voicemail boxes can attest, communication can sometimes become overloaded. That’s why our suite of technology services is designed to lighten your load and improve workflow related to respiratory fleet management.
What’s in the Q? All convenient for you!
Introducing QConnect, QTags, and now QText. These interconnected service technology solutions from Quality Biomedical revolutionize how respiratory devices are managed. Together, they help you control costs, scale easier, and better manage your respiratory fleet. With these products, you can:
- Use your smartphone to receive text reminders and schedule pickups
- Scan QR codes to generate RMAs while controlling chain-of-custody
- Improve visibility and control of your vents, O2 concentrators, and other assets
- Ace audits by having service records as close as your PC
With budgets tighter than ever, inventory must be managed closely, and financial metrics must be up-to-date and electronic. Relying on a paper trail to track equipment service creates inaccuracies, wastes time and puts healthcare companies at risk. Here is the 411 on the Qs:
QText: Pickup & Delivery Reminders via Your Phone
Our latest service, just released in March 2023, is QText™ notifications—specifically designed to make pickups and deliveries easier. Rather than receiving a phone call or email, we send you a text notification providing your next delivery/pick-up date. You simply click “yes” and tell us how many units you want to be picked up. It’s that easy and that fast! Goodbye to extra emails and phone calls.
There’s more: use the text feature to ask us questions and even rate our service!
To make sure QText is activated for you, simply text the word “QTEXT” to 855-402-6789, and we’ll get it all set up. Please note that after May 31, 2023, we will fully transition to text notifications and no longer call or email for pickup reminders. So be sure to follow the instructions above to activate your text service so we can serve you better.
QTags: Faster RMAs and Chain of Custody
Sometimes called “Quicker Stickers,” QTag™ service labels released in late 2022 have become very popular. Quality Biomedical provides you with a roll of QR labels. Simply apply a label to each device needing repair or PM and scan it with an app on your phone. That’s it! We automatically schedule your pickup and notify you of the date and time. Our driver then scans the labels at your location, and the chain-of-custody is instantly noted and trackable online. No more searching for serial numbers, creating RMAs, or keeping track of paper receipts from drivers.
If you have equipment ready, there is no need to wait for a QText to notify you that a driver will be in your area. Simply scan your QTags and the pickup will be scheduled.
QTags and QText work seamlessly together. If you receive a QText that a driver will be in your area, you can either 1) respond with the number of items to be picked up or 2) to be even more efficient, you can label your pieces of equipment and scan the QTags, then your pickup is instantly logged and scheduled.
QConnect: End-to-End Equipment Service-Management Portal
The moment your QTags are scanned, each device is entered into the QConnect™ online portal. This is where the real magic happens. Through QConnect, every pickup, every delivery, and every piece of equipment is accounted for in real-time. QConnect online tracking gives you:
- True visibility – View and track every asset in service, from pickup to delivery
- Better decision-making: By having equipment data at your fingertips, you can better manage your fleet by making “repair or retire” decisions in a matter of seconds.
- Reduced liability – Maintain your service records and history online, available from any location, 24/7.
More Respiratory Equipment Best Practices
If you’re interested in more best practices to reduce costs and improve business process of managing your respiratory equipment fleet, check out our webinar. Featuring a discussion between Jack Baikie, former Chief Procurement Officer at Apria Healthcare, our Chief Operating Officer, Jim Worrell and our Chief Operating Officer, Will Ross. They provide insights and tips for viewing your respiratory equipment as a cash asset, maximizing each asset’s revenue, and improving visibility and operational efficiency.
Time to Take Action!
It’s easy to take advantage of Quality Biomedical’s superior service technology:
- Text the word “QTEXT” to 855-402-6789 to activate QText
- Call us at 727-547-6000 and ask for your QTag labels
- Sign up for the Best Practices Webinar
- Set up a demo, and we’ll walk you through how to take advantage of QText, QTags, and QConnect.
We have helped thousands of healthcare providers reduce costs and improve operational efficiency. It’s one of the reasons why Inc. Magazine named us the 155th fastest-growing health services company in the country. Start today by putting our technology to work for your company!