Growth-oriented companies keep a close eye on ways to save time and money. One of the key areas commonly overlooked for business improvement, when addressed, can reduce administrative hours, increase efficiencies, improve audits, and improve your bottom line.
What is that area? Plain and simple, it’s utilizing technology.
When it comes to making quick and lasting business improvements, technology rules. Most companies use technology to run various parts of their company, and yet, managing service records for respiratory equipment seems to keep many providers locked in the paper trap.
In fact, very few HMEs and post-acute care companies use technology to manage the important aspects of inventory control, service control, service expense, chain of custody, equipment tracking, etc. When looking for areas for business improvement, equipment service management is consistently overlooked. However, paper produces problems. Those not turning to technology will face increasing difficulties that will ultimately impact their overall business health.
Here are 4 ways technology can support a streamlined business:
- Data Integration: The mere introduction of Brightree – API software that is integrated to internal ERP systems – reduces administrative hours by up to 30-40%!Plus, you can transform data into insight by seeing trends such as the number of service requests by category, over time, reported by branch and by product. When you see the detail behind the spend, you can manage it more effectively.
- Service Reports: Everyone needs them, but they become a difficult hurdle when an organization is using paper. Paper service reports either get filed away or someone spends hours scanning them into their system. Why are service reports so important? Just ask a provider who was just audited and could not produce a report showing recent service on a ventilator. They received a $10,000 fine! Other providers have gotten sued when a patient died or had issues and could not produce a service report showing the ventilator was in good condition.In this era of automation, it’s time to ditch the paper filing cabinets and the related administration efforts. Quality Biomedical’s QConnect™ portal enables all equipment service records to be maintained in the cloud for immediate retrieval, so you’re always prepared if an accreditation audit or liability claim occurs.
- RMAs in a Day:There’s nothing like the hassle of creating paper trails for RMAs. Reducing the turnaround time for RMAs enables more use out of your capital. This is clearly an overlooked area for business improvement that can pay dividends. With our QConnect intelligent portal, RMAs are quickly created and pickups are scheduled and tracked online. Want a detailed estimate? It’s just a click away. This efficiency shaves hours of administrative time.To further reduce your downtime and improve your staff efficiency, we offer speedy Replacement RMAs. This program deploys a ready-to-use device from our warehouse when a branch asks for an RMA for a broken device. The broken device is then serviced and placed back into inventory, awaiting the next deployment request.
- Service Requests: Too much time is wasted setting up service calls and trying to track down equipment and figure out what is being serviced and what is active. There is a better way. Quality Biomedical’s new QTag™ service labels create visibility and control on your respiratory devices needing repair.We provide rolls of QTag QR code labels. When a piece of equipment needs service, you simply apply the label, and scan it with an app on your phone. The pickup is automatically scheduled, and you can track everything online through the QConnect portal. It’s that easy! No more rooting around for a serial number or trying to find a paper receipt for each piece of equipment that was sent out.
It’s a new era for respiratory equipment management. It’s time to use technology to all its advantages. Set up a meeting with us. It’s easier to deploy than you might imagine, and you’ll be impressed with the return on investment in business improvements, administrative time, and reduced liability risk.